Frequently Asked Questions
1. Do you deliver to my country?
Yes, we deliver to most countries.
The delivery is secured and made either by TNT, UPS or Fedex.
We offer 2 delivery times, one in Standard (15 – 30 days) and the other in Fast (3 – 14 days).
A tracking number will be sent to you by email so that you can follow your package at any time.
3. How do I make a return?
Our return policy is simple – love our products, or send them back.
If at any point in the first 14 days you decide that you’re not 100% satisfied with your new products, return them for a refund—no questions asked.
Items must be returned in their original packaging, with their label and any accessories, in perfect condition for resale. Incomplete, damaged, or visibly used items cannot be returned.
It’s the customers responsibility to pay for return postage, we do recommend choosing a tracked service.
Fill out the Form to know the steps to follow to make a return.
4. I want a partnership (Wholesale, Collaboration ... )
Unfortunately, we are not currently doing any collaboration.
5. I have a question about my order, a product or anything else.
Do not hesitate, if you have a question about your order, the use of your product we are here to help you.
Fill out the Contact Form or send us an email at contact@mushroomplaytent.com.
You will receive a response within 24-48H (excluding weekends and holidays).
If you have not received a response, please check your SPAMS box.